TERMS & CONDITIONS GCSE

Understanding our terms and conditions; “GCSE” is Gold Coast Surf Experience and

“you”, “your” or “client” is the person reading, booking or taking a surf session. By

booking and surfing with GCSE, you are aware and acknowledge that you have read,

understood and agree to be legally bound by these terms & conditions set in place by

GCSE.

General terms and conditions:

Confirmation of your session/s will be made to the nominated email address and / or

phone number provided. The person/s making the booking and signing form/s accepts

responsibility of the payment and the well-being of everyone listed. You are responsible

for ensuring that all other clients listed on your booking form have read GCSE terms

and conditions and are fully aware of session detail/s and requirements. This will

include signing a liability waiver. All client’s names can be included on one form.

Client participation liability / agreement:

Prior to your session/s you will be required to complete a liability/waiver form. All clients

must complete the form or they will not participate. Upon entering a session you are

agreeing to our terms and conditions and liabilities waiver.

GCSE has a right to deny any person/s who refuses to sign a waiver/s. In cases where the

person has not given a full 24hrs notice they will not be refunded.

Payment:

Information for accepted payment method/s are made available to you during the

purchasing session/s process. Some payment methods may only be available subject to

additional conditions and / or fees. If you have issues with payment via website, please

Some payments are independently processed through third-party services unrelated to

GCSE. GCSE does not store or collate any card information. If a payment through the

available methods fails or is refused by a third party service provider, GCSE shall be

under no obligation to fulfil a purchase order. If a payment fails or declines, GCSE

reserves the right to claim any related expenses or damages from the purchase / you as

the client.

Costs are stated on our website. You can contact us directly if uncertain. Private

session costs are for one person, there is an option to add more people for an extra

cost. If the extra person/s do not participate, no refund is given if it is inside the 24-hour

cancellation policy timeframes.

CANCELLATION POLICY:

Refund/s or Rescheduling:

When rescheduling a session you have booked in advance, GCSE requires at least 24

hours notice. Failure to give the necessary notice will mean you forfeit the session and

the payment in total. In this circumstance, there are no refunds on group sessions,

private lessons or any other sessions made available by GCSE.

Please understand that the time you choose to move your session to, may already be

booked. We will work with you to designate a new session time.

GCSE allows a transfer or a credit for a future session if you have to cancel a booking,

please make note of our cancellation policy. Transfer of a session means you give 24

hours notice before the start of the original booking. We offer no refunds for

cancellations, change of mind or no-shows. In the event of an injury or illness of a client,

a full refund or transfer of credit for a future session. To have a credit transfer or refund,

you must give 24 hours notice before the start of the session. GCSE will not provide any

refunds on pre-purchased multi-session packs once booked and paid. We can provide a

name change or product change equivalent to the amount spent by the original clients

booking.

No refund/s or transfer of credit will be offered if the client refuses to sign the liability

waiver, accept GCSE terms and conditions and / or the coach determines the client

cannot participate in the activity (e.g. client is under the influence of drugs and / or

alcohol).

Gift vouchers must be used within 12 months from purchase. No refund policy.

If the client advises a GCSE instructor of a medical condition such that the instructor

decides that it would be unsafe for the client to participate in the session, a full refund

will be offered. If a coach becomes aware of a client’s medical condition and / or illness,

after the session has commenced, such that the instructor determines it is unsafe for

the client to continue in the activity, no refund will be offered to the person/s.

Client may need to provide appropriate surfboard, surf equipment for the session,

GCSE is under no obligation to provide this unless stated beforehand. No refund is

given in this circumstance.

Cancellation by GCSE, Time or Location changes:

We may cancel a session in the event of unforeseen changes such as unsafe weather

or surf conditions, beach closure, flat conditions, threat of terrorism or natural disasters.

If a session you are participating in is cancelled, we will contact you immediately to

reschedule on an alternative date and time. If a client cannot reschedule and the

cancellation is made by GCSE, a credit transfer or full refund is made by GCSE to the

client. Sessions are not cancelled due to wet weather, only GCSE has the right to

cancel a session.

If ocean / weather conditions become unsafe during your session, the coach/s may

modify the session to suit conditions. All coaches are highly skilled and trained to make

safe and precise decisions. If conditions are too dangerous leading into the start of a

session, you will have a credit to use for the next session with us.

Sessions may be rescheduled to suit better conditions, times and or locations by GCSE.

We will always provide the time and location of a session at least 24 hours before the

start time. Location of sessions is dependent on conditions and may take place between

Snapper Rocks and The Spit. All sessions are 1 hour or 1.5hr unless stated otherwise.

All sessions run on QLD time, all year round. Sessions will never run on NSW or any

other time.

GCSE is not liable for any incidental expenses that may have been incurred by a client

due to weather including but not limited to events such as transport, public transport,

flights, road works, busy traffic, accommodation, time off work. Etc.

All sessions run on QLD time. Please check the times if you are arriving from interstate

or internationally. No refund on timeframe errors.

Changes to GCSE cancellation policy may be occur by result of unforeseen

circumstances .

MULTI SESSION PACKAGES:

Pre-purchased multi sessions (2 or more) including but not limited to (4 session) and (8

session) must be used by the client who has signed and agreed to the liability waiver

and terms and conditions. This doesn’t count where parents are signing for children

under 18 years of age. Multi sessions must be booked and paid in full to receive the

valid discount. No refund is offered for change of mind once the session packs have

been purchased. The 24 hour cancellation policy covers each session. However,

change of mind i.e taking 2 sessions and cancellation of the following in advance,

doesn’t benefit a refund. No refund will be given to you by GCSE. Gift vouchers of 2 or

more also must be used within 12 months of purchase. No refund.

In the event of an injury or sickness you must provide a medical certificate. If you are

unable to participate in the session due to injury and illness and have provided a valid

medical certificate, GCSE will provide a refund which will be based on the total amount

paid, minus the sessions already delivered calculated at the undiscounted session

price. Clients are able to hold onto the booked sessions and use at a future date if

willing. This extends to all sessions / including one of sessions.

We will try our best to ensure that a client receives the same coach each session,

however, please understand that this may not always be the case. Our entire team are

experience and advanced level surfers.

Prices:

Prices may be subject to change in unforeseen circumstances. Current prices will be

displayed within the GCSE website, social media links and all other available public

places. Prices are and will always be in Australian dollars ($AU). No other currency is

accepted by GCSE. GCSE will not match other surf school / instructors prices at any

time unless stated otherwise. Multi sessions packages are paid in full and in advance to

receive a discount, paying each week or each session will incur the full cost of one

session.

Equipment / Surf equipment:

Clients at higher levels may be required to bring their own surfboard/s and all other valid

equipment. Board and wetsuit hire can be arranged if a client doesn’t have their own

equipment (this may come at a further cost). Damage to or loss of all / any equipment

caused by negligence, malicious acts, or carelessness must be paid for at the time and

at the current replacement value of the product. At certain times GCSE might provide

but is not obligated to provide equipment.

Beginner sessions, GCSE will supply the surfboard and appropriate rashtop or wetsuit in the

winter months.

Privacy policy:

GCSE is dedicated to keeping your private and personal details private. Any information

we collect in relation to you is kept strictly secured and not shown or used anywhere

else. We use this information to identify orders and to provide you with the best possible

service. We may use social media, webpages or phone numbers to contact you at

certain times or under certain circumstances. GCSE will not share your details without

your consent.

Shipping on Store Product:

GCSE online store is available to be shipped worldwide. Please note our product is

made to order by a third party - therefore there will be an expected longer shipping time

on all items. Please allow at least 5 - 10 business days for Australia and 10 - 20 days

outside Australia for your item. GCSE is not responsible for any orders that are placed

with incorrect details, address, size or quantities. No refunds are given in such

circumstances. Please refer to our store and sizing charts where applicable. Online

purchases cannot be returned due to client error such as incorrect sizes or change or

mind. A replacement item can be arranged if a product is faulty upon arrival.

Photos /Videos:

Any images / videos of you taken during sessions could be used by us without charge in

all media for genuine promotional or marketing purposes. This is mentioned in our

liability waiver, signed prior to surfing. This includes promotional material, brochures,

imagery on social media, videos on social media, the internet, and social media

platforms. If you do not wish to be used in any promotional materials, services or

platforms please inform us before you surf.

Website, Social media platforms:

By entering a surf session having signed the liability waiver you agree to be used in all /

any imagery on social media, webpages or any other platforms. By using GCSE

webpages or platforms you agree to all terms and conditions set in place.

For further information contact GCSE via phone, email or social media outlets.

- The team at GCSE.